General Manager, Operations at Eye foundation Hospital

Eye Foundation Hospital Group (EFHG) is a healthcare group with speciality in Eye care services. The Eye Foundation Hospital was started in 1993 as a high tech specialist eye hospital capable of providing services comparable to those obtainable abroad. It is the first and foremost indigenous eye practice in the country that runs a group practice with many sub specialized ophthalmologists.

We are recruiting to fill the position below:

Job Title: General Manager, Operations

Location: Ikeja, Lagos

Employment Type: Full-time

Reports To: Chief Executive Officer

Entity: Summit Healthcare Hospital Ltd.

Job Summary

  • The General Manager, Operations is a key member of senior management that plans, directs, and oversees the organization’s operational policies, regulations, initiatives, and goals; and helps the organization to execute long-term and short-term plans and directives by implementing judgement, vision, management, and leadership.

Role Objective

  • To secure the functionality of business to drive extensive and sustainable growth.

Key Responsibility Areas
Operational Aspect:

  • Lead Business Operations of the Hospitals across different locations in various states; analyze internal operations and identify areas of process enhancement.
  • Ensure compliance and effectiveness of operations pertinent to patient experience, policy implementation and procedures.
  • Directly oversee operations, customer service, and facility and maintenance services
  • Secure the functionality of business to drive extensive and sustainable growth.
  • Plan, organize and manage all medical services of the hospital.
  • Liaise with departments for smooth running of the facility.
  • Ensure that facility is in compliance with all federal, state and local laws.
  • Oversee facility management in coordination with Facility manager (clinical areas and operations).
  • Create and implement a best practice program, maintaining a consistent level of quality of care offered to patients.
  • Ensure that the process needed for the quality management system are implemented and maintained in the hospital.
  • Guide the material department and pharmacy to make these services economical.
  • Monitor quality assurance programs and mock drills concerned with safety and other quality control initiatives.
  • Oversee practice of evidence-based medicine, safety initiatives, quality assurance, Improving clinical performance and implementation of high-quality standards of all medical staff.
  • Develop and enforce technology driven operations and processes using Hospital Information System, Electronic Medical Records, and other relevant tools.
  • Ensure effective Implementation of policies and processes as laid down by the organization.

Leadership Aspect:

  • Develop and implement policies, procedures, and best practices in the administration of the hospitals with reference to corporate services, medical insurance, material management, pharmacy management, facility management and estates management.
  • Formulation of strategies (in collaboration with the Chief Medical Director and Medical Directors) for developing and refining existing Clinical Services.
  • Operationalize the deployment of new clinical programs.
  • Ensure the organization and its mission, programs, products, and services are consistently presented in a strong, positive image to relevant stakeholders.
  • Involvement in decision making for the procurement of medical equipment, drugs, machinery, and other relevant capital expenditures.
  • Accountable for facilities and infrastructure planning.
  • Facilitate data-driven decision making across the organization that leads to meaningful actions.
  • Identify possible operational risks; and develop and implement plans for mitigation.
  • Undertake special projects and other duties as directed by the CEO.

Financial Aspect:

  • Identifying and exploring ways and initiatives to control cost and generate revenue.
  • Aggressively manage operational expenses to ensure the company achieves targets relative to growth and profitability.
  • Understand and promote the role of sound financial management and its impact on organizational effectiveness.
  • Ensure 100% compliance with statutory, statistical, and annual reports.

Customer Focus Aspect:

  • Accountable for customer experience across all hospitals.
  • Responsible for maintaining and implementing Patient Feedback Process and conduct regular patient feedback analysis.
  • Identify and develop initiatives for customer retention programs.

People Aspect:

  • Senior level collaboration and engagement within organization to influence and foster cross facility collaboration and the development of common ways of delivering operations services.
  • Manage team to motivate and inspire great performance and positive work attitude.
  • Monitor training and development of team, and recommending disciplinary actions as needed.
  • Regular meetings with hospital managers, clinical and non-clinical staff through whom regular day to day management is carried out.
  • Manage people up/down to ensure collaboration to deliver organizational goals.

Qualifications and Experience

  • B.Sc / BA in Business Administration or relevant field from a reputable university; MSc/MBA is preferred
  • Minimum of 10 years working experience in operations is required out of which minimum of 3 years in a managerial role is required
  • Minimum of 3 years’ experience in hospital operations is essential
  • Job Location; Lagos (requires ability and willingness to make local and international travels)

Core Values:

  • Accountability
  • Resourcefulness
  • Ethics
  • Flexibility
  • Respectful Engagement
  • Empathy

Skills and Competencies
Functional/ Technical:

  • Business Acumen
  • Understanding of business functions such as Human Capital, Finance, Sales/Marketing, Customer Experience, Procurement etc.
  • Oversight of outsourced operations and demonstrated success in vendor management.
  • Project Management.
  • Knowledge of HSE standards and requirements.
  • Demonstrated knowledge and experience in Health care operations, and healthcare Information systems and information technology.
  • Computer Savvy Skills-Intermediate/Advanced Skills in Microsoft office {Word, Excel, and PowerPoint}

You might be interested in:


  • Outstanding organizational and people leadership abilities including planning, delegating, and supervising
  • Excellent interpersonal and public speaking skills
  • Aptitude in decision-making and problem-solving
  • Demonstrable competency in strategic planning and business development
  • Crisis management
  • Experience in fundraising will be a plus.

Application Closing Date
6th July, 2021.

How to Apply
Interested and qualified candidates should forward their CV to: using the Job Title as the subject of the email.

Note: Only shortlisted candidates will be contacted

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