Sharpshooters Group is a leading Professional Multimedia Company located in Port Harcourt, Nigeria with the mandate to help individuals and organizations bring their imaginations to reality in different media platforms such as: Photos, Videos, Graphics Design, 3D Animations and Prints, Web Development and Digital Marketing.
We are recruiting to fill the position of:
Job Title: Client Relationship Executive
Location: Port Harcourt, Rivers
Employment Type: Full Time
About The Job
- We are looking to hire an experience Client Relationship Executive to help us keep growing.
- As a Client Relationship executive you will deliver great experiences every day for our existing and potential clients.
- If you’re hard-working and dedicated, Sharpshooters Studios is an ideal place to get ahead.
Responsibilities
Client Care:
- Receive customers’ requests by telephone/mail, analyze requests and respond accordingly.
- Meet and greet customers in such a manner that makes them feel very welcome.
- Establish close relationships with client and understand their needs.
- Receive complaints in a polite and professional fashion.
- Maintain relationship an existing customer base and follow up on potential customers.
- Track and follow-up all customer requests in a timely manner
- Work with in-house team to ensure customer orders are fulfilled in a timely manner to meet or exceed customer expectation.
- Conduct surveys and solicit customer feedback.
Marketing and Planning:
- Digital marketing & Cold calling
- Support marketing team in creating and posting content on social media.
- Book photoshoots appointment over the phone and/or assist client to book online.
- Maintain in-depth and broad knowledge of all company products, services and promotions.
- Explain various company services and products to clients and up-sell existing customers where necessary.
- Prepare and issue estimates quotations, invoices, receipts as may be required.
- General office duties.
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Qualifications & Requiremnets
- Minimum of OND in Marketing, Mass Communication, Business, Administration, Sociology, Computer Science or related discipline.
- Minimum of 3 years experience in a similar position.
- Must possess excellent written and oral communication skills.
- Persuasive personality with outgoing positive attitude.
- Demonstrated aptitude for problem-solving; ability to listen and determine solutions for customers.
- Result driven, timely, innovative with good negotiating skills.
- Ability to self-motivate and multi-task, work independently or within a team.
- Very proficiency in using Microsoft applications such as Word and Excel.
- High proficient in the use of various digital marketing tools and techniques.
- Female applicants preferably.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online